Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Did you upgrade to windows 10 recently?
is the printer on wifi or on usb?
If you want i can provide secure remote access and will fix the problem for you. Remote access is an additional service which allows the expert to work directly on the problem and it provides quick resolution, you can sit back and watch while the experts fixes the problem right in front of you. This saves you a whole lot of time and money from hiring an onsite technician.
you may try downloading the driver and install it from the link below.
I gave 2 options one is remote assistance which is an additional service with a guaranteed fix, second is i gave the printer driver download link click to download the driver software and then install it the printer must be connected to the usb then it should print just fine.
Steps are all give and it very simple. Take your time and try to follow them and let me know if you find any problem following the steps.
no problem have a good day.