Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out, Warren.
If you have upgraded the laptops from older version of windows, then the printer won't work immediately, you have to uninstall it, and then reinstall it with the latest drivers that have win10 support. You can download that here: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=273252&infoType=Downloads
Do you need more help with this?