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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I put in paper and it won't print, keeps sqaying papertray

Customer Question

I put in paper and it won't print, keeps sqaying papertray is empty.
Submitted: 7 months ago.
Category: Printers
Expert:  Anthony replied 7 months ago.

Hello

Welcome

Can you please tell me the make and model number of the unit ?

Thanks

Anthony

Customer: replied 7 months ago.
HPofficejet5740
Expert:  Anthony replied 7 months ago.

Sorry I will repost your question we have a site glitch

Anthony

Customer: replied 7 months ago.
I am taking care of my husband who has altzheimers so sometimes you will experience a delay on my side.
Customer: replied 7 months ago.
O. K.
Expert:  Sudipto replied 7 months ago.

As the other expert had opted out, I will try to help you. Do you want to continue now ?

Customer: replied 7 months ago.
How will I know when you have fixed my problem?
Expert:  Sudipto replied 7 months ago.

You have to be in front of your computer, because without your help, I cannot connect with your PC and fix the problem.

Customer: replied 7 months ago.
I am here by my computer
Expert:  Sudipto replied 7 months ago.

Thanks, ***** ***** have Windows or MAC on your computer ?

Customer: replied 7 months ago.
MACBOOK AIR
Expert:  Sudipto replied 7 months ago.

OK, now follow the steps below on your computer and reply me back for the steps to start the remote service.

Please click on Apple logo / menu > System Preferences… > Security & Privacy > General tab, then click on the option Anywhere.

Customer: replied 7 months ago.
I DO'T SEE OPTIONS
Customer: replied 7 months ago.
HAVE DONE STEPS, I THINK
Expert:  Sudipto replied 7 months ago.

There is no "OPTIONS", you have to click on Anywhere.

Customer: replied 7 months ago.
OKAY
Expert:  Sudipto replied 7 months ago.

OK, now open the link below and follow the steps to start the remote service. Please read the steps before trying them.

http://www.justanswer.com/remotedesktop/join.aspx?Session=fd5484f9-6fb9-440e-b45c-1121b8e9e6a4&Type=Java

Customer: replied 7 months ago.
SAYS, CAN'T OPEN BECAUSE UNIDENTIFIED DEVELOPER, NOW WHAT? HELLO?
Expert:  Sudipto replied 7 months ago.

Then, I don't think you have followed the steps below correctly, please follow the steps once more and check, if "Anywhere" is clicked or not ?

Please click on Apple logo / menu > System Preferences… > Security & Privacy > General tab, then click on the option Anywhere.

Customer: replied 7 months ago.
I CANNOT OPEN THE FILE BECAUSE A MESSAGE Says it has an unidentified developer
Expert:  Sudipto replied 7 months ago.

Then, I don't think you have followed the steps below correctly, please follow the steps once more and check, if "Anywhere" is clicked or not ?

Please click on Apple logo / menu > System Preferences… > Security & Privacy > General tab, then click on the option Anywhere.

Customer: replied 7 months ago.
done correctly
Expert:  Sudipto replied 7 months ago.

Now, open the link once more and follow the steps then, let me know if you get the same error message or not ?

Customer: replied 7 months ago.
I am trying to download Java. Is this what you want?
Expert:  Sudipto replied 7 months ago.

Yes.

Customer: replied 7 months ago.
I had to use another browser.....Safari
Expert:  Sudipto replied 7 months ago.

OK

Customer: replied 7 months ago.
Hello?
Expert:  Sudipto replied 7 months ago.

Hi.

Customer: replied 7 months ago.
Java is downloaded
Expert:  Sudipto replied 7 months ago.

I think it is not working, please download the program from the link below, run it and let me know the ID and password.

https://downloadeu2.teamviewer.com/download/TeamViewerQS.dmg

Customer: replied 7 months ago.
Can you now connect and fix it??
Expert:  Sudipto replied 7 months ago.

Do you have downloaded the other program from the link below ?

https://downloadeu2.teamviewer.com/download/TeamViewerQS.dmg

Customer: replied 7 months ago.
ID 879 292 930 PW 2257
Expert:  Sudipto replied 7 months ago.

Thanks, ***** ***** and do not open new program.

Expert:  Sudipto replied 7 months ago.

Please run the program, if you close the program, I cannot connect with your computer.

Expert:  Sudipto replied 7 months ago.

Please run TeamViewer program and let me know ID and password ***** more and please do not close the program.

Customer: replied 7 months ago.
I think I did
ddid I?
Expert:  Sudipto replied 7 months ago.

Yes, but I cannot connect with your computer, as you have closed the program. Please run the program once more and let me know the ID and password ***** more.

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