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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Nathan, I got the 0x97 error code, and have tried

Customer Question

Nathan, I got the 0x97 error code, and have tried re-installing the printer, also tried the unplug, wait 5 minutes, etc and still get the code on WF3640. any other hints?
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: Epson WF3640
JA: What troubleshooting have you tried?
Customer: deleted printer and reinstalled about 5 times
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 3 months ago.
Category: Printers
Expert:  Jason Jones replied 3 months ago.

I am the person that will be helping you today.

Is the computer displaying that error code or is the printer showing it?

I will be standing by, looking forward to your response.

Thank you,