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Ask Jennifer French Your Own Question

Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 93
Experience:  Owner at Down Home Technical Solutions
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MG5300- Turned off mid-print. Will not start again. changed

Customer Question

MG5300- Turned off mid-print. Will not start again.
JA: What's the make/model number of your printer? How old is it?
Customer: changed power leads for a known good one.. nothing
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: swopped power module for known good one...nothing
JA: How long has this been an issue? What happened right before this popped up?
Customer: First time today
JA: Anything else you want the printer expert to know before I connect you?
Customer: It was printing a series of pages
Submitted: 3 months ago.
Category: Printers
Expert:  Jennifer French replied 3 months ago.

Hello! My name is ***** ***** I'll be assisting you today.

Hope is not lost yet.

Here is my suggestion.

Unplug the printer and leave it unplugged for 10 minutes. This will reset the printer and get rid of any static inside the unit.

Plug it back in DIRECTLY into the wall plug. Try another plug to be absolutely sure it isn't an issue with power flow.

If it works, great. If it doesn't, it is going to be one of two issues. A fuse or a circuit board.

Canon printers don't really have fuses so it would be safe to say that it is a board and if this printer is out of warranty, then your best, ***** ***** efficient choice would be to purchase another.

If you find my answer to be helpful, please rate it with at least 3 stars so that I may receive credit and continue assisting more people like you!

Thank you for using Just Answer. Have a good day/evening!

Jennie

Expert:  Jennifer French replied 3 months ago.

Were you able to resolve this? Please let me know!