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Thomas
Thomas, Technician
Category: Printers
Satisfied Customers: 1851
Experience:  Ready to assist with your printer questions
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I would like to install MFG-J435w printer. I did not

Customer Question

I would like to install MFG-J435w printer. I did not succided.
Submitted: 3 months ago.
Category: Printers
Expert:  Thomas replied 3 months ago.

Hi! My name is ***** ***** I'm happy to help with your printer! Let's get started!

What version of Windows is on the computer you are using?

Customer: replied 3 months ago.
Windows 7 PRO
Expert:  Thomas replied 3 months ago.

And are you trying to install the printer with a wireless connection, or with the USB cable?

Customer: replied 3 months ago.
To be installed.
Expert:  Thomas replied 3 months ago.

Are you connecting the USB cable to your computer?

Customer: replied 3 months ago.
That is enof. Do not take any money from my card.
Expert:  Thomas replied 3 months ago.

I'm sorry we are having issues. In order to understand your problem, there is certain information I need in order to help. I believe you can do this! Do you have a cable connected to your computer from the printer?

Customer: replied 3 months ago.
it is connected with a cable.
Expert:  Thomas replied 3 months ago.

Ok, try this. Unplug the cable from your computer. Click on start, then 'Devices and Printers'. When this window opens, you should see an icon for your printer. RIGHT click on that icon and select 'Remove Device'. Once it is removed, plug your cable back in. Windows should install the printer automatically. Once it is done, try to print something. Let me know if it works or not.

Customer: replied 3 months ago.
It showed: software was not successfull installed.No driver found.
Expert:  Thomas replied 3 months ago.
Customer: replied 3 months ago.
I did until this stage. I do not know wath to do from here.
Expert:  Thomas replied 3 months ago.

Drivers are freely available to download online. Click this blue link then click the blue download button. Run the file that is downloaded to install the driver. Here is the blue link: http://support.brother.com/g/b/downloadend.aspx?c=us&lang=en&prod=mfcj435w_us&os=93&dlid=dlf004756_000&flang=8&type3=11

Customer: replied 3 months ago.
you are knowledgeable.
I would contact you, when I need help.
Thank you,
Zoltan
Expert:  Thomas replied 3 months ago.

Where you able to fix the problem?