Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know how is printer connected to computer..usb cable or wifi
let me know if you have windows xp, vista, windows 7, 8 or 10 on the pc
please unplug the printer usb cable from computer
unplug the power cord of printer as well
keep the ON button on printer pressed for 10 secs
then plug in power cord back in and then connect the usb cable as well
try printing and let me know the status