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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Its telling me is offline, just done some printing didnt

Customer Question

its telling me is offline
JA: How long has this been going on?
Customer: just done some printing didnt finish just said error of line
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: epson xp312
JA: What troubleshooting have you tried?
Customer: none as I am very basic on pc
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no thanks
Submitted: 2 months ago.
Category: Printers
Expert:  Michelle replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Let me know how is printer connected to computer..usb cable or wifi

Customer: replied 2 months ago.
Expert:  Michelle replied 2 months ago.

let me know if you have windows xp, vista, windows 7, 8 or 10 on the pc

Expert:  Michelle replied 2 months ago.

please unplug the printer usb cable from computer

unplug the power cord of printer as well

keep the ON button on printer pressed for 10 secs

then plug in power cord back in and then connect the usb cable as well

try printing and let me know the status

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