Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
Did you insert the ink cartridges yet?
And that is correct, but the error indicates a bad cartridge, so if that is coming up, it is most likely because you missed some packing material inside before you turned it on.
open it up and be sure to remove all of the internal packing materials (foam, tape, etc), then plug back in and power on, and follow the on screen prompts.
Okay we will have to try and force it ahead then, raise the lid and see if the carriage moves over. If not, try to slide it over manually and put the cartridges in.
Okay that is fine as well. Go ahead and put the cartridges in and power back up
Okay something else is wrong then, you may have ended up with a faulty printer from the factory or damaged in transit.
Lets try a reset process next:unplug power at the wall outlet
wait 5 minutespress and hold the power/on button for 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
Let me know the results, and I'll advise further if needed.
Thank you for trying,
unfortunately, that does confirm that there is an underlying hardware fault here.
At this point there is nothing more to be done on your end, the printer will need to be returned to the retailer and they would exchange it for a new unit for you.
Best regards, ***** ***** for the news,
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a nice day,
I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.
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Do you need more help with this?