I'm sorry about the issue. Is printing currently working fine?
Are you currently able to scan with the new HP Envy?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
If you open the Scan app on your Windows 10 computer, does it let you scan?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,