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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printerhas and error when trying to print but will print

Customer Question

printerhas and error when trying to print but will print test page and copy. this is a new printer
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: HP 3830
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: this is a new printer
JA: Anything else you want the printer expert to know before I connect you?
Customer: every think works but when I try to print a page on the computer it wont
Submitted: 4 months ago.
Category: Printers
Expert:  Md. Sadique replied 4 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 4 months ago.

How is the printer connected to the computer?

via USB cable or wirelessly

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