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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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We have an Epson XP 320 multi function printer that runs on

Customer Question

We have an Epson XP 320 multi function printer that runs on wifi. Printing from the computer to the printer is fine as is copying.
However scanner will not work even after downloading scanner programs and it only gives network not available or a communication error.
Submitted: 3 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 3 months ago.
Windows 10. Yes available to run a remote support session.
Expert:  Viet - Printer Tech replied 3 months ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=a50ce732-a419-46e8-bcde-addd6256778a
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Viet - Printer Tech replied 3 months ago.

Please let me know when you are available to continue.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,