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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am trying to install epson workforce 7610 but epson net

Customer Question

hi I am trying to install epson workforce 7610 but epson net setup keeps nor responding
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: it is new one WF-7610
JA: What troubleshooting have you tried?
Customer: nothing looking for the solutiona
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: i think that is the all problem
Submitted: 8 months ago.
Category: Printers
Expert:  Ashik replied 8 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Are you using an Apple Mac or Windows PC ?

Customer: replied 8 months ago.
windows pc / w7 64 bit
Expert:  Ashik replied 8 months ago.

Can you download this software from here --> https://ftp.epson.com/drivers/epson15394.exe

Then open the download and install it. Does it allow you to install it ?

Customer: replied 8 months ago.
let me try once again
Expert:  Ashik replied 8 months ago.

Ok try it. Make sure you download the software from the above link and install it. If you have not already tried, then restart your PC and try to install it.

If that didn't work, then go to your Downloads and you will see the Epson15394.exe file there which is the setup file. Right click on it and select Run as Administrator. Let me know how it goes.

Customer: replied 8 months ago.
ok but unfortunately that is US version and I live in TurkeyI will try something else
Expert:  Ashik replied 8 months ago.

That doesn't matter. All uses same set of drivers. Were you able to install it ?

I will try to find a Europe version and send it to you

Expert:  Ashik replied 8 months ago.

Does it go to stop responding when you install the file I sent you ?