Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
You may just need to do step 7 on this page, showing thing # 3 reset. But for good measure, please run through steps 1-7 on this page
If that doesnt fix your issue, let me know
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.