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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 36146
Experience:  Troubleshoot printers, scanners, etc.
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Just bought a pixma 870 second hand and need to know how to

Customer Question

just bought a pixma 870 second hand and need to know how to access inks.
JA: About how old is your Pixma?
Customer: 4 yeaqrs
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc with windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing. I just purchased and it has no inks installed.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No thanks.
Submitted: 6 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 6 months ago.

Hi,

I'm sorry about the issue. Please click on the Canon website below for instructions / illustrations on how to put inks in your printer:

https://support.usa.canon.com/kb/index?page=content&id=ART106708&actp=search&viewlocale=en_US&searchid=1470695981307

- Also, if you need the printer driver / software for your computer, please click on the Canon website below:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mx-series/pixma-mx870?tab=drivers

, there, download and install the MX870 series MP Driver

; once that is done, click on Software at the above website, then download / install the item MP Navigator EX.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Printer Tech replied 6 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,