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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1149
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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I HAVE AN EPSON EX-820 AND I TRYING TO PRINT A HALF SHEET

Customer Question

I HAVE AN EPSON EX-820 AND I TRYING TO PRINT A HALF SHEET LABEL - HELP
Submitted: 6 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 6 months ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.

Is this the first time that this issue has occurred and what was the Printer doing when this issue first happened?

Customer: replied 6 months ago.
I HAVE NEVER TRIED TO PRINT HALF SHEET LABELS PRIOR TO TODAY
Customer: replied 6 months ago.
WHAT SETTINGS DO I USE SINCE I CANNOT FIT 4.5 AND 11 PAPER LISTED
Expert:  VanMagnus Systems replied 6 months ago.

Oh, you were printing Labels?

Customer: replied 6 months ago.
TRYING TO PRINT AVEY 74520 TEMPLATE LABELS - THEY ARE HALF SHEET - 3 TO A SHEET
Expert:  VanMagnus Systems replied 6 months ago.

Age of the Printer?

Customer: replied 6 months ago.
WHAT SETTINGS DO I USE TO HAVE THEM PRINT CORRECTLY?
Expert:  VanMagnus Systems replied 6 months ago.

Are you using an Avery Program, MS Office or???

Customer: replied 6 months ago.
MAYBE 18 MONTHS PROBABLY LESS
Expert:  VanMagnus Systems replied 6 months ago.

Ok..

Customer: replied 6 months ago.
I AM USING AVERY ONLINE AND THEY ALREADY TOLD ME THAT IT IS A PRINTER ISSUE AND I SHOULD CONTACT THE MANUFACTURER
Customer: replied 6 months ago.
THEY DO NOT WHAT SETTINGS SHOULD BE USED FOR EVERY PRINTER THAT A CUSTOMER MAY BE USING
Expert:  VanMagnus Systems replied 6 months ago.

Ok. Hold a moment please.

Customer: replied 6 months ago.
ARE YOU STILL HERE
Customer: replied 6 months ago.
I NEED TO GET THESE PRINTED SOONER RATHER THAN LATER - I DO NOT HAVE ALL DAY
Customer: replied 6 months ago.
WE ARE NOW AT 6 MINUTES FROM WHEN YOU SAID HOLD A MOMENT
Expert:  VanMagnus Systems replied 6 months ago.

Yes, I am here.

Customer: replied 6 months ago.
WHAT IS THE HOLD UP - I THOUGHT YOU WERE ALL SUPPOSED TO BE EXPERTS AND THAT THIS WOULD NOT TAKE SO LONG TO GET AN ANSWER
Expert:  VanMagnus Systems replied 6 months ago.

Hold a moment, Sir or Madam. I am an Expert, but you need a person with Office based Software. Hold and I will Opt Out and allow another to assist you.