Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.
Is this the first time that this issue has occurred and what was the Printer doing when this issue first happened?
Oh, you were printing Labels?
Age of the Printer?
Are you using an Avery Program, MS Office or???
Ok. Hold a moment please.
Yes, I am here.
Hold a moment, Sir or Madam. I am an Expert, but you need a person with Office based Software. Hold and I will Opt Out and allow another to assist you.