Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
That problem sounds quite frustrating, and I hope I can help by giving advice that may clear up the problem.
How old is your printer, measured from its date of purchase, please?
And, how long ago was the paper jam that you cleared out?
Also, what is the printer's maker and model #?
I fear I may not have the advice necessary to help with this problem, so I have Opted Out, in favor of an Expert with the information needed to solve this question at this time.
If and when another Expert takes up the case, you ought to receive a notification email. Thank you for your patience, meanwhile.