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Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 12692
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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After fixing several paper jams and resetting pages to

Customer Question

After fixing several paper jams and resetting pages to reprint, my 2700DW printer continues to go back to beginning of a lengthy document. Please call me ASAP at (###) ###-#### Thanks.
Elisabeth Siddiqui
Submitted: 4 months ago.
Category: Printers
Expert:  Dustin replied 4 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 4 months ago.
windows 10
Customer: replied 4 months ago.
can you tell me how to fix it myself?
Customer: replied 4 months ago.
this may happen again so i need to know how to fix it myself.
Expert:  Dustin replied 4 months ago.

I can.

On your windows 10 computer, go to this folder

C / Windows / System 32 / Spool / Printers

Now, select everything in the printers folder and delete it.. This will get rid of the stuck job.. And allow you to print normally.

Try that, let me know if it works and then send a reply with the results..

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.