Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
That problem must be vexing, but I hope I can provide advice that will help cure the problem.
Some questions about the printer:
- what does the printer itself show, does it show a printer door open error or any error at all?
- what maker and model of printer is it?
- have you selected the right printer, to match the one you are printing to, in the MS Word software's printing settings? a mismatch there, might account for the problem.
Try shutting down the MS Word program, clearing your Temporary Files using Disk Cleanup (if you have Windows on your computer), then after that, starting MS Word again and trying again.
If the error recurs, note it down word for word exactly, please, and let me know what it is.
Remove that print job from the queue, I suggest. Then re-send it, if necessary
Once you had removed the print job from the printer's queue... did the message in MS Word go away at all?
Or is it a message that only comes up when you send a print job?
If so, please copy down the message, and let me know what it says in full.
That's not likely to affect the 'door open' indication.
That means something is indicating wrong, or configured wrong.
Check *every* detail, in setting up a print job from MS Word.
Also try printing from some other program than an MS Office Suite program. Does that work?
No remote access is required to solve this problem, I hope.
(That message suggesting remote access came from the JustAnswer system, not from me, by the way.)
Where did you pull the paper out of the printer? sometimes, when removed wrongly, it can harm the printer.
That may well have damaged the printer. Forcible removal of heavy stock can place considerable stress upon printer parts.
But, look into that area of the printer, after removing all trays and paper. Do you see anything damaged-looking?
If needed and if possible, take a photo, and post it to me, so that I can judge.
Reset it by unplugging it while it is On, from the power. Unplug from the computer also, if it is connected.
Then, let it sit for an hour (or half an hour at least, if you lack time.)
Then only after that time, plug it in only to the power. Try it again.
Can I advise you further? e.g. if you want to replace the printer instead of repairing it, there are options that HP (and only HP) offers for disposing of your printer, such as turning it in for case, a return for value toward a new HP printer, etc.
You pulled out some card stock stuck in the machine.
You pulled it out with pliers. You say you pulled it out 'forward', and 'over the top', and I'm not sure what that means.
But the area the card stock was stuck in, and how you removed it, and the rollers and doors or swinging parts in that area, is crucial to the solution of the problem if there is one to be done.
I'm not sure what your subscription status is, or your free trial status.
Nor what you can do with it, dependent upon that status. I have no power nor access to such matters.
I must refer you to Customer Support at JustAnswer.com, which handles all such matters.
Please inquire to them at
for all such concerns.
OK... I think I understand a little better, thanks, ***** ***** what happened. Pulling it out with pliers suggested to me that you pulled it forcibly. I assumed that, but I realize I should ask: was that the case?