Hi Danny! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this. Please let me know what your operating system is so I can provide detailed instructions for clearing the print que. If you aren't sure what operating system you have, this should help:
Can you click this link and tell me what you see please?
From the Apple menu, choose About This Mac. Your version of OS X appears directly below “OS X
If you have Windows 10, these instructions will do the trick:
The process is much the same for Windows XP, Vista, 7, and 8. You just need to get to the run window (procedure will vary on different operating system) and the rest of th eprocedure is the same.
Please give this a try and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? I'd really appreciate it! Without a rating I am not credited for my answer. If this doesn't solve the problem be sure to let me know so we can continue troubleshooting.