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Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 12537
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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Printer will not use colour cartridge

Customer Question

Printer will not use colour cartridge
Submitted: 2 months ago.
Category: Printers
Expert:  Dustin replied 2 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Lets try cleaning the color cartridge contacts first,

If that doesnt fix the issue, then lets follow steps 4 and 5 on this page, to use a tool to align, and then use a tool to clean the printer.

Once you have had a chance to try those repairs, let me know if you notice any improvement in printing.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.