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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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WOW, I have a paper jam error, I was reading an article on

Customer Question

JA: Hello. How can we help?
Customer: I have a paper jam error, I was reading an article on your website
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: mp490
JA: What troubleshooting have you tried?
Customer: 5 years old
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, is this a first time such an error occurred? ....or has it been happening before? ...frequently?

Anything in particular being worked on / printing when the fault showed up?

What attempts were tried to clear the paper jam please?