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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Cant scan to email = No changes in settings and has worked

Customer Question

Cant scan to email = No changes in settings and has worked for 2 years...
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: MFC 9970CDW
JA: What troubleshooting have you tried?
Customer: about 3 years old
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no...
Submitted: 2 months ago.
Category: Printers
Expert:  Md. Sadique replied 2 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

What is the operating system of your computer?

for eg: Windows/Mac

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