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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I'm unable to hook it up wirelessly to my mac, not sure on

Customer Question

i'm unable to hook it up wirelessly to my mac
JA: What's the make/model number of your printer? How old is it?
Customer: not sure on age, bought used. epson workforce 600
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac 10.11.6
JA: How long has this been an issue? What happened right before this popped up?
Customer: got a new router today
JA: Anything else you want the printer expert to know before I connect you?
Customer: that's all
Submitted: 4 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 4 months ago.

Hi,

I'm sorry about the issue. To confirm, this issue first occurred when you got a new router today. What's the model of your new router?

Have you tried anything?

Please reply at the box below. Thank you,

Customer: replied 4 months ago.
I've tried a lot.It's an Arris model TG1682
Expert:  Viet - Printer Tech replied 4 months ago.

Was there any error or message when you tried? Did you try the network / wireless option on the printer's screen?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 4 months ago.

Are you stuck at any step? Is there any error or message?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,