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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Arrrghhh! trying to print from my tablet and having trouble

Customer Question

arrrghhh! trying to print from my tablet and having trouble connecting. Keeps telling me to press the WPS button for 5 seconds and I can't find it
JA: How long has this been going on?
Customer: I haven't used this printer in a year or so. I know it works.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Canon MX452
JA: What troubleshooting have you tried?
Customer: frantically pushing buttons
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I went through the menu
Submitted: 4 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 4 months ago.

Hi,

I'm sorry about the issue. Was this printer working fine previously with your tablet?

What's the model of your tablet?

What's the brand / model of your internet modem / router device?

Do you see any WPS (Wi-Fi Protected Setup) button on your internet modem / router device?

Please reply at the box below. Thank you,

Customer: replied 4 months ago.
surface pro
Customer: replied 4 months ago.
My son usually takes care of all this and he is out tonight.
Customer: replied 4 months ago.
I don't remember the set up being so complicated before
Customer: replied 4 months ago.
I can't deal with this...too aggravating. I will try and find someone local who can help me.
Expert:  Viet - Printer Tech replied 4 months ago.

Thank you. Who's your internet service provider?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below; we guarantee our service. Thank you,

Expert:  Viet - Printer Tech replied 4 months ago.

Local service can charge you a lot more, and it takes time. If you'd like to, I can connect remotely to your computer and fix your printer issue directly on your computer right now; we guarantee our service. Please reply at the box below. Thank you,

Customer: replied 4 months ago.
I wanna see if I can figure it out myself or with some help. Thanks anyway
Expert:  Viet - Printer Tech replied 4 months ago.

You're welcome. OK, if you need my help later or tomorrow or any time, please reply back any time. Thank you.

Customer: replied 4 months ago.
ok thanks
Expert:  Viet - Printer Tech replied 4 months ago.

You're welcome.

Expert:  Viet - Printer Tech replied 3 months ago.

Hi,

I'd like to check if you still need help with the printing issue or with any other computer issue.

Please reply at the box below. Thank you,