Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.
When did it first start and what was your printer doing when this issue first happened?
OK, we will try a Printer Reset.
The Factory Reset, Sir or Madam. Please see bellow:
Did you follow all of the steps to the Letter?
Did you forget to close the cover?
Just shut it off and turn it back on this time.
Try to Print, Sir or Madam.
Now try the reset on the back. Then try to print once more.
OK, hold a moment please.
Ok, follow these steps below:
To restore the factory settings:
1. Ensure that the printer is turned off.
2. Open the side cover.
3. While holding down the Continue and Cancel buttons at the same time, turn on the printer.
4. After all the indicators are turned on, release the Continue and Cancel buttons.
5. After the Continue, Error, and Ready/Data indicators go out, close the side cover.
The printer automatically:
Initializes the non-volatile memory (NVM).
Never attempt to turn off the printer. The printer will cease to function.
Prints the Printer Settings and Device Settings pages.
6. Check if the factory settings are restored by referring to the Printer Settings and Device Settings pages.
We are not done. Please try to print once more.
Closest Major City Nearest you?
Ok, your Printer must be Serviced. There is a DELL Service Center near you. Please see below:
SIRIUS COMPUTER SOLUTIONS - Salt Lake City, UT4225 West Lake Park Boulevard, Suite 250 Salt Lake City UT 84120 UNITED STATES (US)Dell Competencies: Storage; Server; Networking; Desktop Virtualization Solutions; Security – Dell Network Security; Systems Mgmnt – Client Mgmnt;
Distance:113 miPhone:(800) 460-123
Your Printer is having a Major Error and must be serviced. Your thoughts?
Looks like a Main Board error.
Ok, the printer tells you that it is fine but you cannot print at all. Correct?
Ok, if was just a passing error. It would be printing now. Yes?
OK, now. There is an issue know as " Mean Time Between Failure."
This is what is the issue. Your Printer is only rated at 5, 000 or so Pages, Sir or Madam.