Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Please let me, so that I can better advise and help you with this problem:
- where did the message appear?
- if on the computer's screen, in what kind of window? and what overall color(s)?
- it appeared while you were doing, what on the computer? printing perhaps? or not?
- what is the full and exact text of the message, please?
(I have to ask because I am not sure what the message is about, or if it is indeed a genuine message in good faith, as it were.)