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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15449
Experience:  HNC Computing; Large format and multifunction printer expert
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Epson Artisan 835. Keep getting error message to close

Customer Question

Epson Artisan 835. Keep getting error message to close scanner unit. But scanner unit is closed. Help????
Submitted: 2 months ago.
Category: Printers
Expert:  Electronics Pete replied 2 months ago.

Hi Norman,
I am Pete, and I'll be happy to assist with your question today.


Open the scanner unit. In the top part that is raised up, just under the word Epson (on the left front side), there should be a small section about an inch long cut out from the rest of the panel. In that cut-out section there is a small projection. This projection is what presses down the lever so that the printer knows the scanner unit is closed. Try putting some tape over this projection to help make it just a little bit longer. That will give it just that little bit of extra push down on the lever and everything should work normally again.

Kindly rate my service 5 stars at the top of your question page if my answer worked so I am rewarded for my time; tips appreciated :)
Otherwise please reply back if you need further assistance.

Customer: replied 2 months ago.
the word epson is on the right front side on my Epson Artisan 835 .There is a projection on the top scanner lid that fits into a curved opening on the body of the printer they are both hard plastic do not see any levers or moveable switches. Tried your suggestion about tape. Nothing changed. Help!!!!!!!!!!!!!!!
Customer: replied 2 months ago.
waiting on answer!!!!!!!
Customer: replied 2 months ago.
Did ya'll receive my reply????????
Expert:  Electronics Pete replied 2 months ago.

Yes, thanks for your reply.

Expert:  Electronics Pete replied 2 months ago.

Please attach some photos so I can confirm you have located the correct projection...

Customer: replied 2 months ago.
attached is pic of projection
Customer: replied 2 months ago.
2 more pics of projection progressively closer to projection
Expert:  Electronics Pete replied 2 months ago.

Thanks for the photos; that doesn't appear to be the correct projection.

Are there any others around the edge of the top half of the printer?

Customer: replied 2 months ago.
none that i see