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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1136
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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Ink absorber needs service and there is a ratcheting noise

Customer Question

Ink absorber needs service and there is a ratcheting noise during operation.
Submitted: 2 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 2 months ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.

The Absorbers can be tricky to replace. Would you prefer to do it yourself or have a profession do it for you?

Expert:  VanMagnus Systems replied 2 months ago.

Also, you can follow the procedure below to get past the error until you can get it fixed:

  1. Make sure the printer is turned off.
  2. Press and hold the Resume button (triangle inside a circle).
  3. Whilst it is held down, hold down the Power button. The green led light should come on.
  4. Keep the Power button held down. Release the Resume button and then press it twice. The light should go amber, then green again.
  5. Release the Power button.
  6. Press the Resume button four times and then press the Power button straight after to confirm the selected action (Reset Counter Absorber).
  7. Turn off the printer and then turn it on again

Chime in and let me know you results.

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