Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
This is usually the result of contamination in the ADF. Lift the lid over the adf and check carefully with a flashlight for any scraps of paper, stray staples or paperclips, etc. Clean all exposed rubber wheels/rollers with qtips and rubbing alcohol. Blow it out with compressed air, then close it back up.
Lift the lid over the glass, then clean the underside of the lid on the far left side carefully, focusing on the thin plastic strip there (which is what guides the scanned page into the output tray) thoroughly as well.
Let me know the results, and I"ll advise further if needed.
Do you need more help with this?
Thanks for the update, I was not aware that the copy function was working still. Glad it is working for you again.
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Thank you, ***** ***** a nice day,