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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I select the scan con as I have done for a year and it now

Customer Question

I select the scan con as I have done for a year and it now says: "To get started connect a scanner" I haven't done anything and I used to get the black screen with the scan icon and I would click and all was good.
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: HP laserjest M1217nfw MFP
JA: What troubleshooting have you tried?
Customer: NOne
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Not that I can think of. Thanks.
Submitted: 4 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 4 months ago.

Hi,

I'm sorry about the issue. Is printing currently working fine?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

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