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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I select the scan con as I have done for a year and it now

Customer Question

I select the scan con as I have done for a year and it now says: "To get started connect a scanner" I haven't done anything and I used to get the black screen with the scan icon and I would click and all was good.
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: HP laserjest M1217nfw MFP
JA: What troubleshooting have you tried?
Customer: NOne
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Not that I can think of. Thanks.
Submitted: 10 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Is printing currently working fine?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,