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Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 4828
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I want to print; printer wants to scan. Help!

Customer Question

I want to print; printer wants to scan. Help!
Submitted: 2 months ago.
Category: Printers
Expert:  Shefin replied 2 months ago.


Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the make and model number of your printer?

Are you trying to print from the computer?

May I know the operating system you are using? Is it Windows 7?

Thank you.


Customer: replied 2 months ago.
MX922 Mac
Expert:  Shefin replied 2 months ago.


Please follow the instructions given below.

  1. Choose System Preferences from the Apple menu.
  2. Choose Print & Fax (or Print & Scan) or Printers & Scanners.
  3. Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
  4. Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.

    Note : Make sure that you are resetting the printing system before adding the printer.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!


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