Hi. My name is***** you for your question and the opportunity to assist.
Can you tell me which version of Windows you had on your old PC?
Windows XP or Vista?
Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.
Pardon the interruption.
My name is***** you for your question and the opportunity to assist.
Thank you. I suspect the installation disk used was quite old. Updated software for your new machine can be found
here: Lexmark Software
Select your current operating system (Windows 7) and download
and install the new software and drivers. I can perform these steps for you
and have made an offer to do so via Secure Remote Assistance.
Can we do a screen sharing session so I can troubleshoot this further?
Hello, please tell me if you have recently replaced your ink cartridges and if not how old are they?
If you go to the properties of your printer, and choose test page, will it print out from there as well and if so does it look fine with no streaks, fading or missing lines?
Hoping to get a status update???
Please tell me if you are still needing assistance with your printer?
Okay, I do understand that and am glad that it is now working as you wanted. I wanted to also let you know that you are able to accept my answer and rate my service, and I will leave it open for you in order to answer any follow up issues regarding your printing issues that we have solved for you today.
Also in the future should you need assistance for any other reason you can ask me directly by going to this link http://www.justanswer.com/computer/expert-compaudio/ and submitting it there. I am normally available Monday through Friday 9am to 4pm CST.
Thanks in advance.