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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Cannon MX712 no power. Removed unit from115VAC power source

Customer Question

Cannon MX712 no power.
Removed unit from115VAC power source and waited 10 minutes. Reconnected unit to 115VAC power source per limitied user instructions. Still cannot turn unit on.
Lost power at the completion of a print cycle.
Is there a fuse or reset button somewhere within the unit?
Submitted: 4 months ago.
Category: Printers
Expert:  cvd4311 replied 4 months ago.

Did you make sure your power adapter was secure on your Cannon? Do you have another power adapter that you can connect to your printer? If so please do so because it could be a bad power adapter. Your power adapter prongs inside your printer could be loose. If it is under warranty the best thing to do is to call Cannon to fix. If it is out of warranty, you can examine the prongs where the adapter goes in to make sure they are not loose. That would mean you would have to take the printer apart to fix. THe best solution is to change the adapter out first.

Expert:  cvd4311 replied 4 months ago.

No fuse to get to, it is on motherboard and no reset button as far as the power.

Expert:  cvd4311 replied 4 months ago.

Good morning, just checking to see if all is okay? Please reply in chat.