How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nathan Your Own Question

Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20417
Experience:  Computer networking/repair. 12+ years experience.
59725966
Type Your Printers Question Here...
Nathan is online now
A new question is answered every 9 seconds

ITS TEXTS HAVE SHADOWS IN THEM LIKE IT WRITING IT AGAIN,

Customer Question

ITS TEXTS HAVE SHADOWS IN THEM LIKE IT WRITING IT AGAIN
JA: How long has this been going on?
Customer: ONLY THIS TIME AND THE LAST TIME I USED IT
JA: What troubleshooting have you tried?
Customer: I BOUGHT NEW INK TODAY AND ITS STILL LIKE THAT
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: NO
Submitted: 4 months ago.
Category: Printers
Expert:  Nathan replied 4 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

What is the make/model of the printer?

Customer: replied 4 months ago.
ITS A EPSON XP-235
Expert:  Nathan replied 4 months ago.

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print well, you’ll need to do the Alignment function next.

Let me know how the cleaning function works, and I’ll advise further if needed.

Best regards, ***** ***** for the news,

Nathan

Expert:  Nathan replied 4 months ago.

Do you need more help with this?