Hello, I’m Nathan, and I’ll be assisting you today. Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
What is the make/model of the printer?
These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).
You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.
If it still doesn’t print well, you’ll need to do the Alignment function next.
Let me know how the cleaning function works, and I’ll advise further if needed.
Best regards, ***** ***** for the news,
Do you need more help with this?