Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
This could be a purge counter issue. Please try the following
ccess the internal maintenance mode by pressing the Menu/Set button, then press * 2 8 6 4 within 2 seconds. This should put you in the maintenance mode menu. Enter 80, then scroll down with the arrow down (round) key. You'll find an entry listed as purge count. If number is ***** 6000, enter 2 7 8 3.
This will reset the purge count value. Then the printer will restart, hopefully without the annoying cannot clean message.
let me know if this fixes the issue or not
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
In that case, these steps work for machines that dont have a numeric pad ( by using the up and down arrows to move through the numbers, then OK to select the number )
1. Press the Menu, then Mono Start key then press the UP arrow key 4 times to make the machine enter the maintenance mode and "ERROR 46" pops-up in the display.2. Enter maintenance mode 80: Select 8 by pressing the UP/DOWN arrow key and push OK key and select 0 and push OK key3. Now Press MONO arrow key several times until you see PURGE:XXXXX4. Select 2 and push OK, Select 7 and push OK, 8 and push OK, select 3 and push OK and the purge counter is now reset to 00000.5. Press STOP/EXIT key to go to root of maintenance mode6. Enter code 99 to exit maintenance mode: Select 9 and push OK, Select 9 and push OK.
Hello again, I see you viewed my last reply but never responded. Did you still need help with this issue?
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