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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1149
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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Getting printer error flushing buffer, Lexmark T654dn, I've

Customer Question

hello getting printer error flushing buffer
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: Lexmark T654dn
JA: What troubleshooting have you tried?
Customer: I've tried turning pcl emulation on/off. tried both pcl and ps printer drivers
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no, just that problem. thank you
Submitted: 6 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 6 months ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.

Please do me a small favor, please unplug the Printer for 5 minutes. Make sure any and all cables from it. This will allow the Printer to reset.

Let me know your results, Sir or Madam.

Customer: replied 6 months ago.
no, that didn't work. still get error flushing buffer on printer control panel. specifically when trying to print jobs from tray 2.
Expert:  VanMagnus Systems replied 6 months ago.

Ok... Please hold a moment, Sir or Madam.

Expert:  VanMagnus Systems replied 6 months ago.

What operating System are you using? Windows X or OS X?

Customer: replied 6 months ago.
windows 7
Expert:  VanMagnus Systems replied 6 months ago.

Ok, please reboot our PC and turn off the Printer. Then reboot. After the PC has fully rebooted, then turn the Printer on.

Did the Print come preinstalled with the extra tray or was it added later?

Customer: replied 6 months ago.
pc and printer rebooted. tray 2 was added later
Expert:  VanMagnus Systems replied 6 months ago.

Ok. There is the issue. Did you add it or was it added for you?

Customer: replied 6 months ago.
no I didn't add it
Expert:  VanMagnus Systems replied 6 months ago.

Ok, who or where was it added for you? The issue is, that the Sensor for that tray must be checked and cleaned, Sir or Madam.

Now we can use a Vacuum or a can of Compressed Air to blow any debris from the Sensor.

Your thoughts?

Customer: replied 6 months ago.
the tray sensor has been checked and cleaned as well
Expert:  VanMagnus Systems replied 6 months ago.

Just now?

Customer: replied 6 months ago.
no it was checked and cleaned yesterday. tried another add on tray as well with same results
Expert:  VanMagnus Systems replied 6 months ago.

Ok. Forgive the delay in reply, a Technical issue.

Where was this done?