I'm sorry about the issue. Was it scanning fine previously? Is there any error or message when scanning?
Do you see the (Canon) IJ Scan Utility program on your computer? If yes, what happens when you use the IJ Scan Utility program for scanning?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,