Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
As of first step we will try manually cleaning the cartridges and the contacts.
Please follow the steps below:
1) Turn off the printer.2) Open the printer.3) Remove all the ink cartridges from the machine.4) Use cotton swabs dipped in rubbing alcohol to thoroughly clean the area where the cartridges sit and the contacts on each cartridges .Note:You have to clean repeatedly until there is no ink residue coming off on the cotton swab.5) Then allow the cartridges to dry(important).6) Then replace back everything.7) Then turn off your printer for a minute or two and then restart and print a test page.
Tell me how it goes!
No problem, take your time.
You can come anytime and can ask as many questions as you want.
This error code indicates an issue related to printhead.
Please inspect the carriage path where the printhead sits.Inside the printer, look for and remove any obstructions/foreign object like paper clip etc. from the printhead compartment. If necessary, use a flashlight to thoroughly check for any obstructions.If it doesn't helps then it verifies the printhead has gone bad. Printhead needs to be replaced to get everything back to alright.
Keep me posted