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Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3112
Experience:  Electronics engineer with 7+ years of experience in repairing office equipments & printers
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I have a Photosmart D7260's pretty old. It has

Customer Question

I have a Photosmart D7260's pretty old. It has always worked fine, but now I am getting a ink system failure message.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: HP Photosmart D7260
JA: What troubleshooting have you tried?
Customer: I've replaced all the ink cartridges because the other were pretty old. Other than that, not much.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No, thanks
Submitted: 2 months ago.
Category: Printers
Expert:  Md. Sadique replied 2 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 2 months ago.

As of first step we will try manually cleaning the cartridges and the contacts.

Please follow the steps below:

1) Turn off the printer.
2) Open the printer.
3) Remove all the ink cartridges from the machine.
4) Use cotton swabs dipped in rubbing alcohol to thoroughly clean the area where the cartridges sit and the contacts on each cartridges .
Note:You have to clean repeatedly until there is no ink residue coming off on the cotton swab.
5) Then allow the cartridges to dry(important).
6) Then replace back everything.
7) Then turn off your printer for a minute or two and then restart and print a test page.

Tell me how it goes!

Customer: replied 2 months ago.
ok. Give me a min or two
Expert:  Md. Sadique replied 2 months ago.

No problem, take your time.

Customer: replied 2 months ago.
This is taking longer than I expected. Is there any way I can contact you (or anyone) at a later time, but not be charged again. I have to go.
Expert:  Md. Sadique replied 2 months ago.

You can come anytime and can ask as many questions as you want.

Customer: replied 2 months ago.
Thanks!! I'll be back later!
Customer: replied 2 months ago.
That didn't seem to work. I am still getting the Ink System Failure message
Customer: replied 2 months ago.
The error code is Oxc18a0206
Expert:  Md. Sadique replied 2 months ago.

This error code indicates an issue related to printhead.

Please inspect the carriage path where the printhead sits.
Inside the printer, look for and remove any obstructions/foreign object like paper clip etc. from the printhead compartment. If necessary, use a flashlight to thoroughly check for any obstructions.
If it doesn't helps then it verifies the printhead has gone bad. Printhead needs to be replaced to get everything back to alright.

Customer: replied 2 months ago.
I will try this as soon as I get home.
Expert:  Md. Sadique replied 2 months ago.

Keep me posted