Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
What is the make and model of the printer?
I will open the question to Canon Image Runner Advance C7260 expert.
Please try this and see if helps :-
1.Press ADDITIONAL FUNCTIONS, #
2.Go to #7 Printer and Press OK
3.Go to #4 Printer Reset and Press OK
4.Yes = ( * )
5.Power cycle unit.
Can you try to do factory reset of it.
ok. Thank you !!
Would you like to give me a tip/bonus for my services ?
Like $5 or $10 , I will ask customer service to cancel your request and ask them to refund entire amount.