Hello! My name is ***** ***** I'll be assisting you this morning.
First, I would unplug the printer and leave it unplugged for 10 minutes. This will eliminate any static in the machine that may cause issues.
Sometimes moving the equipment jars it a bit but it can be fixed.
Think link will instruct you on how to resolve this:
Make sure that you follow the steps in order and carefully and it should resolve your issue. There are diagrams and things of that sort.
I hope this helps! If it does feel free to rate my answer!
Thank you for using Just Answer!
I thought I'd lost contact - the page/website disappeared, after my money was paid!
It's ok, thanks - previous secretary paid a timely visit and moved something under the lid and - presto! all is well.
Thanks, anyhow! Ted