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Jennifer French
Jennifer French, Technician
Category: Printers
Satisfied Customers: 80
Experience:  Owner at Down Home Technical Solutions
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Re DCP-9010CN. Our Club's change of secretary means I've

Customer Question

Hi .. re DCP-9010CN. Our Club's change of secretary means I've just taken over use of Brother printer. Whenever I print, there's a thin black line down the left hand side of the paper. Previous secretary reported no such problem.
Have we upset something in the transfer (house to car, car to house)?
How to correct this please?
Submitted: 2 months ago.
Category: Printers
Expert:  Jennifer French replied 2 months ago.

Hello! My name is ***** ***** I'll be assisting you this morning.

First, I would unplug the printer and leave it unplugged for 10 minutes. This will eliminate any static in the machine that may cause issues.

Sometimes moving the equipment jars it a bit but it can be fixed.

Think link will instruct you on how to resolve this:

Make sure that you follow the steps in order and carefully and it should resolve your issue. There are diagrams and things of that sort.

I hope this helps! If it does feel free to rate my answer!

Thank you for using Just Answer!


Customer: replied 2 months ago.

Thanks Jennifer

I thought I'd lost contact - the page/website disappeared, after my money was paid!

It's ok, thanks - previous secretary paid a timely visit and moved something under the lid and - presto! all is well.

Thanks, anyhow! Ted

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