I'm sorry about the issue. Is printing currently working fine?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Do you see the (Canon) IJ Scan Utility program on your computer? If yes, what happens when you use that program to scan?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,