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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The printer option is gone from my list of printers in Word.

Customer Question

The printer option is gone from my list of printers in Word. I haven't used it since last month. As I'm looking the Kodak icons are gone too.
JA: Can you guesstimate how old your Kodak is? And just to clarify, what's the exact model?
Customer: It's about 6 years old. Esp 3.
JA: What troubleshooting have you tried?
Customer: Downloading drivers. I put the cd in that came with the printer but it won't boot up.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I realize there are problems with Vista.that is my operating system
Submitted: 4 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 4 months ago.

Hi,

I'm sorry about the issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 4 months ago.

Is the printer connected to the computer with a USB printer cable? Or is the connection wireless?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.