I'm sorry about the issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Was there any change recently to your computer or to your internet modem / router device that may have caused this issue?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Is the printer connected to the computer with a USB printer cable? Or is the connection wireless?
Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.
It should be a quick fix, but yes, you can contact me later (even at night time) or tomorrow at the View Response button in order to continue. Also, if you can answer all my questions above, that would be great. Thank you.
Please let me know a time and time zone you can be available. Thank you,
Great. Do you have any other computer question / issue I can help you with today? Otherwise, we'll cancel this for you. If you need anything else, please come back any time. Thank you for the update.