Hello, please tell me are you using genuine canon cartridges
Thanks for your reply. In this case then I recommend do a complete uninstall of the printer drivers that you installed for the printer. Reboot, then download and install the newest driver available from here. After it is installed reboot and give it a go and let me know. FYI - I have seen too many printers have their print heads messed up from non canon ink. Not all, but what happens is a bad batch gets in and does the damage.