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Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5313
Experience:  DIploma in Computer Hardware
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My Canon MG7520 will not print. There is a foreign language

Customer Question

My Canon MG7520 will not print. There is a foreign language in the box on the cover. Our power went off for about 2 hours earlier today. How do I fix it?
Submitted: 4 months ago.
Category: Printers
Expert:  Sudipto replied 4 months ago.

Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. When you press the power button do you see any light on the printer or it is completely dead ?

Customer: replied 4 months ago.
blinking light on he cover along with a foreign language in the directions box. Looks like Japanese to me.
Customer: replied 4 months ago.
blinking light looks like a lightning bolt in it
Customer: replied 4 months ago.
What else can I try?
Customer: replied 4 months ago.
this is a con???
Expert:  Sudipto replied 4 months ago.

Thanks, ***** ***** the power cord from the printer then wait for 10 mins and then let me know, what happens.

Customer: replied 4 months ago.
I did that already several times, but I'll do it again.
Expert:  Sudipto replied 4 months ago.

Thanks

Expert:  Sudipto replied 4 months ago.

Did you try that ?

Customer: replied 4 months ago.
Just now plugged the printer back in and turned it on. Same thing. All blinking lights and Japanese language.
Expert:  Sudipto replied 4 months ago.

Do you see any number with the message ?

Customer: replied 4 months ago.
I just contacted Canon. They will replace the printer. Thanks for your help.
Expert:  Sudipto replied 4 months ago.

That;s great! it means the problem is known to Canon. Please let me know if you want any further help otherwise please remember to give a positive rating, as that is the only way I am compensated for my time and effort.

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