Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today.Can you tell me, which version of Windows do you have on the desktop ?
Thanks, ***** ***** know how to open devices and printers window from your PC or should I give you the instructions ?
OK, follow the steps below on your PC.
Click on the search icon beside the start button.
Type "Devices and Printers"
Click on "Devices and Printers" from search result.
Let me know, when the window opens.
Do you see the printer icon ?
Now, right click on the printer icon and select See What's Printing, a new window will open, let me know if you see any print job stuck on it or not ?
Did you checked that window ?