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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a HP Envy desktop and HP LaserJet 1536dnfMFP printer.

Customer Question

I have a HP Envy desktop and HP LaserJet 1536dnfMFP printer. Relatively new purchases. The printer has an :offline problem, will not print, and advises to shut off and restart, which does no good. What is the problem and how can I fix same. Thank you.
Submitted: 4 months ago.
Category: Printers
Expert:  Sudipto replied 4 months ago.

Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today.Can you tell me, which version of Windows do you have on the desktop ?

Customer: replied 4 months ago.
windows 10
Expert:  Sudipto replied 4 months ago.

Thanks, ***** ***** know how to open devices and printers window from your PC or should I give you the instructions ?

Customer: replied 4 months ago.
provide instructions
Expert:  Sudipto replied 4 months ago.

OK, follow the steps below on your PC.

Click on the search icon beside the start button.

Type "Devices and Printers"

Click on "Devices and Printers" from search result.

Let me know, when the window opens.

Customer: replied 4 months ago.
window is open
Expert:  Sudipto replied 4 months ago.

Do you see the printer icon ?

Customer: replied 4 months ago.
will you please respond
Expert:  Sudipto replied 4 months ago.

Now, right click on the printer icon and select See What's Printing, a new window will open, let me know if you see any print job stuck on it or not ?

Expert:  Sudipto replied 4 months ago.

Did you checked that window ?

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