Hi there Tim. My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. Let's start with this:
Please give this a try and let me know how it works for you. If this solves the problem., would you mind taking a moment to rate my service? I'd really appreciate it! Without a rating I am not credited for my answer. Let me know if it still gets stuck at download mode or shows some other screen, as there are other troubleshooting steps we can take.