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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Lexmark 310DN printer does not let me print anything it

Customer Question

Good afternoon my Lexmark 310DN printer does not let me print anything it has a printer head message starting numbers 24020101 and more numbers continue please help me solve this
Submitted: 4 months ago.
Category: Printers
Customer: replied 4 months ago.
The Lexmark 310DN is a copier, scanner, printer mostly it is used for copying
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I'm sure the problem must be frustrating. I am sorry to think that it is, and I hope I can provide advice to solve it.

That problem sounds severe, and I am looking up data on the error code you have provided. I will post again in several minutes or so.

Expert:  Russell H. replied 4 months ago.

Please tell me a few things in addition to what you have already explained:

1. how old is your Lexmark printer?

2. what is the full text of the printhead message, please?

3. does the printer have a touch screen, or is it a model without a touch screen ?

Customer: replied 4 months ago.
Russell I was just wondering could it be as simple as being completely out of toner I was double checking and the status of the toner is grey when it is full it is a solid black? Before we go on I wanted to ask that
Customer: replied 4 months ago.
The copier is about 1 1/2 year old
Expert:  Russell H. replied 4 months ago.

The toner being completely out could affect things, yes.

Could you tell me the error message's text (after trying replacing or replenishing the toner) ?