Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Please follow this article:
Then: Open the tray and cover. Look out for any paper inside the cover.Close the cover and tray firmly. Then check for a test page.
This can happen with even a piece of paper so small, it will be hard to see. Even a corner/edge of paper will throw that error.
Unplug printer, wait 1 minute. Plug back in and see if it gives you an error. If it does, you can reset the defaults:
1 Click Start
The Tool Box opens.
2 Click the Printer Maintenance tab.
3 Select Reset Defaults from the list at the left side of the page.
The Reset Defaults page is displayed.
4 Click Start.
The printer restarts automatically to apply the settings.
If that doesnt work, let me know.
If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.~Franklin
Okay, i will open this up for another expert to see if they have more advice.
The most common and likely cause to this type of problem is either some foreign object/paper dust is stuck in the paper feed or printer, or the paper sensor in the feed tray has become dirty or defective.
Turn Off the printer, unplug it from the power as well as from computer completely.Then remove all paper from the paper feed unit and blow it out with compressed air a few times. With a flashlight look inside the paper feed to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen.
Next, take moistened Q-tips and clean the rubber rollers in the automatic sheet feeder using it. Then blow some compressed air inside the printer as well to remove excess dust and to dry the rollers.
Holding the printer in both hands , turn it upside down and gently shake it for a few seconds to see if anything falls out of the paper feed area.
Then plug the printer back up and replace it with a fresh, small stack (about 5 pages) of paper.Then try to print again.
If still it doesn't helps then as a last resort you can try forcing a thick paper or fold a A4 piece of paper in half, and then by hand push it through the machine, hopefully this may push any objects out.
After that turn the printer OFF, when it is on, by unplugging it from the power source.Then unplug it from the computer and leave it that way for 10 minutes. Then replace everything back.
Tell me how it goes!
I think some paper dust or remnants from the jam stuck in the the registration sensor area. Please click this link to see the registration sensor: http://media.community.dell.com/en/communityserver.components.imagefileviewer/CommunityServer/Components/PostAttachments/00/19/43/68/45/Regi-Sensor.JPG-500x400.jpg?m=634419998264654425
Push the regi-sensor positioner up & down and get the display to change from L to H to L, continuously, then you've cleared the jam.
How old is your printer?
I am sorry to say it indicates some parts inside the printer has dislodged or broke. The printer needs to be disassembled completely and thoroughly diagnosed to identify the faulty part.
This is a very common problem. If you tell me your city name I will recommend a cheap and good repair shop.
I will request a refund for you.