Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
It would help if you explained why y ou want to factory reset, or what the specific issue with your printer is.
In the meantime, this will allow you to reset the ink counters and levels
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
I cant help you, if you dont tell me why you are trying to reset, or what you are t rying to reset.